Welcome To Cupcake Mafia ATL!

Frequently Asked Questions

FAQ's
Shipping:
1) Shipping Questions:

What is the shipping Cost?

Our shipping cost is on an order by order basis. After your order is complete, the check out process will generate a total.

What places do Cupcake Mafia ship?

We ship nation-wide and international.



When will my order arrive?
Please allow 2-3 business days for order processing and verification, and an additional 4-7 business days for delivery, depending on the garments complexity. When your order is in stock all orders placed before 6pm go out same day.


I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. Your Confirmation Email will be sent when you package is on the way, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.




2) Return Policy :

Returns:
We currently do not have a return policy. All sales are final. If you find that you do have an issue with your item. Please feel free to contact us at : cupcakemafia.shipping@gmail.com with any questions regarding your item under extreme circumstances. 

I changed my mind. Can I get a refund or make an exchange?
We do not accept returns for refunds or credits. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. Right now everything is on "Preorder" and each item is made for each customer. We can not exchange for sizes.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
cupcakemafialaunch@gmail.com


3) Order Terms

When an Item is on Back Order:
We will let you know immediately when an item is on back order via email. You also will be allowed to exchange for a different item in our collection or wait until that item comes in.

PREORDER:
When an item is on pre-order the timeframe can take up to three weeks for your item to be shipped. If you have any questions email us at cupcakemafialaunch@gmail.com with the subject line: PREORDER. PreOrder EMAILS are only sent when your item has shipped. If for any reason there is an issue regarding your order well we notify you via email about your order.


Why/What information do we collect?
We collect information from you when you fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.


4) Inventory:

It is showing that you do not have an item in my size?
We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.
Who are your products made by?
All of our products are hand-made for Women and By Women!
5) Order Email Confirmation:

I placed a successful order but why didn’t I receive a confirmation email yet?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. Your Confirmation Email will be sent when you package is on the way, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

If after reading this we still haven’t answered your question please feel free to contact us at.
Please email cupcakemafia.shipping@gmail.com with any questions regarding your order.

6) Do you make cupcakes?
Yes stop in to our bakery we will provide you with the most delectable cupcake ever!
2115 Piedmont Rd Ne Atlanta Ga 30324 Suite 1202